Terms & Conditions

Legal

Ticket Prices and Fees

All ticket prices are shown inclusive of VAT. Individual events may carry a per ticket or per transaction booking fee. There is an additional charge for despatching tickets by post.

The Traverse Theatre reserves the right to introduce discounts, price changes, artist and performance alterations without prior notification. Discounts and offers apply to full price tickets only. Only one discount per ticket.

Ticket Exchanges and Refunds

We can exchange tickets for an administration fee of £1 per ticket (up to a maximum of £5), with at least 24 hours’ notice, for another performance of the same production, subject to availability. To do this, you will need to return any physical tickets you have received for the original performance to the Traverse before the original or rebooked performance date (whichever is earlier). This can be arranged at our Box Office, by calling 0131 228 1404 or by emailing boxoffice@traverse.co.uk. Tickets are otherwise sold on a non-refundable basis

Returns Queue

For sold out performances, we operate a returns queue. An hour before the start of a performance, we will compile a first-come first-serve returns list of a maximum of 10 names. You are welcome to arrive earlier than an hour before a performance to ensure your name is higher up on the list. 25 minutes before the start of the performance, we will go through any returns we have and resell them to people in list order. If you put your ticket up for a return, we will refund your ticket price (minus a £1 exchange fee) if we manage to resell it to someone in the returns queue. This is not unfortunately not guaranteed.

Unfortunately we cannot resell tickets originally acquired at the Fringe Box Office, as we operate on different ticketing systems and would not have the capacity to resell your ticket.

Ticket Dispatch

For all currently available events, the Traverse Theatre will be using e-tickets. These encourage sustainability and minimise touch points to help keep customers and our staff safe. e-tickets will be included in bookers' confirmation emails. If you have any questions, email boxoffice@traverse.co.uk or call us on 0131 228 1404.

Please don't print your e-ticket – it can be displayed on your device’s screen for admission. If you do not have access to a smartphone or printer, please contact our Box Office who will be able to arrange printing for you.

See our Box Office page for an up-to-date note of our opening hours.

General

  • Latecomers may not be admitted, please arrive in plenty of time for the start of the performance. Readmittance may not be possible.
  • No cameras, camera phones, video or audio recording equipment can be used in the auditorium, unless by prior arrangement.
  • The Traverse Theatre reserves the right to refuse admission.
  • Some performances may be filmed or photographed. By accepting these conditions ticket holders consent to the recording, filming or photographing of themselves as members of the audience.

Nothing mentioned in these terms and conditions shall affect the statutory position of the customer.

Analysis

Traverse Theatre use Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that 'session cookies' must be enabled in order for Traverse Theatre to process your booking correctly. 'Session cookies' are automatically deleted when you close your browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Legal Information

Traverse Theatre (Scotland) Ltd: Registered in Scotland SC076037.

Registered Charity No: SC002368.

VAT Registration No: 3376 0177 88.

Registered Office: Traverse Theatre, 10 Cambridge Street, Edinburgh EH1 2ED.