Returns Waiting List/Returns Queue

Looking for a ticket to a sold-out performance? You can use our Returns Waiting List or Returns Queue!

RETURNS WAITING LIST

Once a show is sold out, you can add your name to the returns waiting list by contacting our Sales & Welcome Team by phone (0131 228 1404), email (boxoffice@traverse.co.uk) or in person at the Sales & Welcome counter.

If you are emailing please make sure to include:

• Your name
• Phone number. Please make sure this is a number you will be available on the day before your requested performance.
• Email address
• The production, performance date and time you would like to book for
• The number of tickets you would like. Please note that you may request up to 2 tickets only per performance.
  

We will take a maximum of 10 names per performance.

If return tickets become available for you to purchase, we will phone you on the number you have provided to notify you. If you miss the call, we will move on to the next name on the list, and you will return to your original position in the waiting list. Please note that we cannot guarantee what time these calls will take place, but if you do not receive a call from us, unfortunately we do not have returned tickets available to offer you.

All tickets sold through the Returns Waiting List are sold at either full price or standard concession rate.

RETURNS QUEUE

On the day of each performance, any additional returned tickets will be sold through our Returns Queue.

If you would like to join our Returns Queue, please visit our Sales & Welcome counter one hour before the start time of your preferred performance, and leave your name and number of tickets you would like.

We will begin to distribute any available returned tickets to those in the Queue, in order of arrival, from 30 minutes before the performance start time, at our Sales & Welcome desk. If you are not present when your name is called, we will move to the next person on the list, and you will return to your original position in the Queue.

Please be aware that the amount of tickets likely to be returned for any performance is difficult to predict, and we cannot guarantee that there will be returned tickets available.

All tickets sold through the Returns Queue are sold at either full price or standard concession rate.

ANY QUESTIONS?

Email us at boxoffice@traverse.co.uk