Box Office

You can book tickets online using our What's On page, or by contacting our Sales & Welcome team over the phone or by visiting us in person. If you have any questions, you can also get in touch over email.

📞 0131 228 1404 (Open Mon-Fri 10am-6pm, and Sat-Sun on performance days)

🏠 10 Cambridge Street, EH1 2ED (Open Mon-Fri 10am-6pm, and Sat-Sun on performance days)

✉️ boxoffice@traverse.co.uk (Responses within 2 working days)

All sales through the Traverse Theatre Box Office are subject to Terms and Conditions.

Image: Mihaela Bodlovic (2017)

Group bookings

Groups of 8 or more will receive a discount of 10% on their booking. This will automatically apply at checkout, and can be booked online. If you have any special requirements, please contact our Sales & Welcome Team directly on 0131 228 1404 or boxoffice@traverse.co.uk.

School bookings

Give us a call or email to make any school enquiries, discuss what you need, and to book your tickets.

Access bookings

If you have any access needs and would like help to make a booking, please call the Box Office team and let us know so we can make sure your visit is as comfortable and enjoyable as possible.

You can find out more about our Access Performances and Access Facilities on the website, but if you have any questions at all, please don’t hesitate to get in touch with our Sales & Welcome team on boxoffice@traverse.co.uk.

Refunds and exchanges

We’ll refund your tickets if a show is cancelled, or a time or date change means you can no longer attend.

We can exchange tickets for an administration fee of £1 per ticket (up to a maximum of £5), with at least 24 hours’ notice, for another performance of the same production, subject to availability. To do this, you will need to return any physical tickets you have received for the original performance to the Traverse before the original or rebooked performance date (whichever is earlier).

You can find our full Box Office terms and conditions here.

Latecomers policy

Because of the small size and layout of our theatre spaces, unfortunately, we can’t always let you in if you’re late – especially for Traverse 2 shows – so please arrive in plenty of time so you don’t miss out.

Ticket collection

We can keep tickets for collection from the Box Office free of charge if you let us know you'd like us to do this in advance

Concessions and discounts

Standard Concessions are available for:

• Over 65s
  
• People with disabilities (assistants accompanying people with disabilities go free)
• Members of entertainment unions and the Scottish Society of Playwrights
  

Under 30s & Student Concessions:

• Available to everyone under the age of 30
• Students

Other Concessions:

• Available to those receiving Jobseeker's Allowance and low-income benefits, including Carer's Credit, Employment and Support Allowance (ESA), Jobseeker's Allowance (JSA), Pension Credit, Universal Credit.
  For further information on eligible benefits and allowances, visit the UK Government website or speak to our Box Office team.

Proof of eligibility may be required when picking up concession tickets and unfortunately, concession tickets cannot be posted. Please note that on some occasions, exclusions or conditions may apply to all discounts. If you have any questions or would like to check on anything, please give our friendly Sales & Welcome Team a call on 0131 228 1404.

Returns Queue

Looking for a ticket to a sold-out performance? You can use our Returns Waiting List or Returns Queue!

Once a show is sold out, you can add your name to the Returns Waiting List by contacting our Sales & Welcome Team by phone (0131 228 1404), email (boxoffice@traverse.co.uk) or in person at the Sales & Welcome counter.

If you are emailing please make sure to include:

• Your name
• Phone number. Please make sure this is a number you will be available on the day before your requested performance.
• Email address
• The production, performance date and time you would like to book for
• The number of tickets you would like. Please note that you may request up to 2 tickets only per performance.

We will take a maximum of 10 names per performance.

The day before the performance you have requested to book, if we have returned tickets available for you to purchase, we will phone you on the number you have provided to notify you. If you miss the call, we will move on to the next name on the list, and you will return to your original position in the waiting list. Please note that we cannot guarantee what time these calls will take place, but if you do not receive a call from us, unfortunately we do not have returned tickets available to offer you.

All tickets sold through the Returns Waiting List are sold at either full price or standard concession rate.

If you don't manage to get a ticket via our Returns Waiting List, you are welcome to try again on the day of a sold out performance via our Returns Queue. Find more information about this here.

Age recommendations and content warnings

The minimum age requirement for a young person to attend a performance at the Traverse unaccompanied by an adult is 14. If the age recommendation for a specific performance is above 14, then the young person must be above the recommended age to attend unaccompanied.

Each production presented at the Traverse has been given an age recommendation, and where possible we display any warnings about show content for your consideration whilst booking. This information can be found on each production’s page on the website and in the brochure. If you have questions or would like further information, please contact the Box Office team who will be happy to help.

Young children policy

The Traverse is a family-friendly theatre, but it’s always worth checking if a performance is suitable for children.

As long as they’re sitting on the lap of an adult, there’s no charge for children under the age of 2, and no ticket is required.

We would kindly ask that those with Under 2s sit somewhere where it is easy to leave the theatre, in case your child becomes unsettled. In such instances, we reserve the right to ask you to step out in respect for other customers. Please aware that readmittance into the theatre may not be permitted - seek advice upon entry from our Front of House team.

If a show is specifically made for very young children there may be a charge for tickets. Email boxoffice@traverse.co.uk if you are unsure.

Luggage

Please note that we don’t have a cloakroom and can’t store any bags or luggage, but there is a Left Luggage facility at Waverley Train Station. Give us a call for more details.

Only bags measuring 22cm x 35cm x 56cm (including handles and wheels), or smaller, can be taken into our auditoriums (one per person).

Any questions?

Email us at boxoffice@traverse.co.uk.